I recently asked the question “Do You Love Your Job”? In the nearly 1,000 likes and 72 comments on my article, the overwhelming response was YES people love their jobs. For employers it is a constant challenge to create an environment where employees are happy, love their jobs, and want to stay.
Turnover is expensive. Most of the costs are hidden, but they are still real. They include lost productivity, loss of institutional knowledge, and disruption to staff that remain in terms of increased workload.
At the core of creating a workplace where people say they love their job is creating a positive and meaningful culture. A great culture exists when three elements: behaviors, systems, and practices, all guided by an overarching set of values are in alignment. When they aren’t in alignment, good people will leave even if the culture is great.
Retention management starts in the hiring process. We’ve all heard about hiring to fit. Ensuring that the candidate’s values are aligned with that of the organization and they are committed and passionate about the mission/purpose of the organization. These are definitely important elements. But we also need to remember to hire those who may challenge our thinking and be contrarians. Those are the people who help us and our organizations grow.
Creating an employee experience that demonstrates caring is a key aspect of employee retention. Everyone wants to feel valued and cared for. It’s part of who we are as human beings. When a workplace demonstrates it cares by creating a workplace that puts employees first, employees feel valued. That translates directly to the customer experience. Happy employees create happy customers.
Employers will never be able to eliminate turnover entirely. But creating a positive culture that cares for your employees will go a long way to make a meaningful experience where employees will say “I love my job and the company I work for.”