Most of our careers include that one conversation you never forget. For me, it took place over 20 years ago. I was managing an outsourced operation at a Wall Street Financial services company. The conversation was with a person who was displeased with the turnaround time for my team’s deliveries. I remember her scolding, “If you say you are going to do something, you darn well better do it.” Keep in mind, I was a seasoned business professional, selected to lead this team because of my business acumen and experience. Yet, here I was being treated like a child.